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Additional info for Business Process Modeling: Concepts, Methods, Technology
To some extent, it captures knowledge of how the company performs its business. Therefore, business process models can be regarded as a means to expressing knowledge of the operation of a company. But business process management also facilitates continuous process improvement. The idea is to evolutionarily improve the organization of work a company performs. Explicit representations of business processes are well suited for identifying potentials for improvement, but they can also be used to compare actual cases with the specified process models.
While the approach by Porter is tailored towards traditional enterprises, for instance, manufacturing, there is a rich set of extensions of Porter’s work. Due to the technical scope of this book, these extensions and the business implications of value chains and value systems are not discussed in detail. However, value systems provide an appropriate holistic setting for the business administration background of business process management. 2 Organizational Business Processes The early 1990s saw process orientation as a strong development not only to capture the activities a company performs, but also to study and improve the relationships between these activities.
Fig. 3. 3. 2 Enterprise Applications and their Integration 31 that issues requests to a database server. We do not address the architectures of enterprise systems in detail but stress the integrated data storage and the remote access through client software. With the growth of enterprises and new market requirements, driven by new customer needs around the year 2000, the demand for additional functionality arose, and new types of software systems entered the market. The most prominent types of software systems are supply chain management systems, or SCM systems, and customer relationship management systems, or CRM systems.